The presidential family lives surrounded by neighbors in a modern apartment in Malki. On Friday, the Muslim day of rest, Asma al-Assad opens the door herself in jeans and old suede stiletto boots, hair in a ponytail, the word happiness spelled out across the back of her T-shirt. At the bottom of the stairs stands the off-duty president in jeans—tall, long-necked, blue-eyed. A precise man who takes photographs and talks lovingly about his first computer, he says he was attracted to studying eye surgery “because it’s very precise, it’s almost never an emergency, and there is very little blood.”

The old al-Assad family apartment was remade into a child-friendly triple-decker playroom loft surrounded by immense windows on three sides. With neither shades nor curtains, it’s a fishbowl. Asma al-Assad likes to say, “You’re safe because you are surrounded by people who will keep you safe.” Neighbors peer in, drop by, visit, comment on the furniture. The president doesn’t mind: “This curiosity is good: They come to see you, they learn more about you. You don’t isolate yourself.”

There’s a decorated Christmas tree. Seven-year-old Zein watches Tim Burton’s Alice in Wonderland on the president’s iMac; her brother Karim, six, builds a shark out of Legos; and nine-year-old Hafez tries out his new electric violin. All three go to a Montessori school.

Asma al-Assad empties a box of fondue mix into a saucepan for lunch. The household is run on wildly democratic principles. “We all vote on what we want, and where,” she says. The chandelier over the dining table is made of cut-up comic books. “They outvoted us three to two on that.”

A grid is drawn on a blackboard, with ticks for each member of the family. “We were having trouble with politeness, so we made a chart: ticks for when they spoke as they should, and a cross if they didn’t.” There’s a cross next to Asma’s name. “I shouted,” she confesses. “I can’t talk about empowering young people, encouraging them to be creative and take responsibility, if I’m not like that with my own children.”

“The first challenge for us was, Who’s going to define our lives, us or the position?” says the president. “We wanted to live our identity honestly.”

They announced their marriage in January 2001, after the ceremony, which they kept private. There was deliberately no photograph of Asma. “The British media picked that up as: Now she’s moved into the presidential palace, never to be seen again!” says Asma, laughing.

They had a reason: “She spent three months incognito,” says the president. “Before I had any official engagement,” says the first lady, “I went to 300 villages, every governorate, hospitals, farms, schools, factories, you name it—I saw everything to find out where I could be effective. A lot of the time I was somebody’s ‘assistant’ carrying the bag, doing this and that, taking notes. Nobody asked me if I was the first lady; they had no idea.”

“That way,” adds the president, “she started her NGO before she was ever seen in public as my wife. Then she started to teach people that an NGO is not a charity.”

Neither of them believes in charity for the sake of charity. “We have the Iraqi refugees,” says the president. “Everybody is talking about it as a political problem or as welfare, charity. I say it’s neither—it’s about cultural philosophy. We have to help them. That’s why the first thing I did is to allow the Iraqis to go into schools. If they don’t have an education, they will go back as a bomb, in every way: terrorism, extremism, drug dealers, crime. If I have a secular and balanced neighbor, I will be safe.”

When Angelina Jolie came with Brad Pitt for the United Nations in 2009, she was impressed by the first lady’s efforts to encourage empowerment among Iraqi and Palestinian refugees but alarmed by the Assads’ idea of safety.

“My husband was driving us all to lunch,” says Asma al-Assad, “and out of the corner of my eye I could see Brad Pitt was fidgeting. I turned around and asked, ‘Is anything wrong?’ ”

“Where’s your security?” asked Pitt.

“So I started teasing him—‘See that old woman on the street? That’s one of them! And that old guy crossing the road?

That’s the other one!’ ” They both laugh.

The president joins in the punch line: “Brad Pitt wanted to send his security guards here to come and get some training!”

After lunch, Asma al-Assad drives to the airport, where a Falcon 900 is waiting to take her to Massar in Latakia, on the coast. When she lands, she jumps behind the wheel of another SUV waiting on the tarmac. This is the kind of surprise visit she specializes in, but she has no idea how many kids will turn up at the community center on a rainy Friday.

As it turns out, it’s full. Since the first musical notation was discovered nearby, at Ugarit, the immaculate Massar center in Latakia is built around music. Local kids are jamming in a sound booth; a group of refugee Palestinian girls is playing instruments. Others play chess on wall-mounted computers. These kids have started online blood banks, run marathons to raise money for dialysis machines, and are working on ways to rid Latakia of plastic bags. Apart from a few girls in scarves, you can’t tell Muslims from Christians.

Asma al-Assad stands to watch a laborious debate about how—and whether—to standardize the Arabic spelling of the word Syria. Then she throws out a curve ball. “I’ve been advised that we have to close down this center so as to open another one somewhere else,” she says. Kids’ mouths drop open. Some repress tears. Others are furious. One boy chooses altruism: “That’s OK. We know how to do it now; we’ll help them.”

Then the first lady announces, “That wasn’t true. I just wanted to see how much you care about Massar.”

As the pilot expertly avoids sheet lightning above the snow-flecked desert on the way back, she explains, “There was a little bit of formality in what they were saying to me; it wasn’t real. Tricks like this help—they became alive, they became passionate. We need to get past formalities if we are going to get anything done.”

Two nights later it’s the annual Christmas concert by the children of Al-Farah Choir, run by the Syrian Catholic Father Elias Zahlawi. Just before it begins, Bashar and Asma al-Assad slip down the aisle and take the two empty seats in the front row. People clap, and some call out his nickname:

Two hundred children dressed variously as elves, reindeers, or candy canes share the stage with members of the national orchestra, who are done up as elves. The show becomes a full-on songfest, with the elves and reindeer and candy canes giving their all to “Hallelujah” and “Joy to the World.” The carols slide into a more serpentine rhythm, an Arabic rap group takes over, and then it’s back to Broadway mode. The president whispers, “All of these styles belong to our culture. This is how you fight extremism—through art.”

Brass bells are handed out. Now we’re all singing “Jingle Bell Rock,” 1,331 audience members shaking their bells, singing, crying, and laughing.

“This is the diversity you want to see in the Middle East,” says the president, ringing his bell. “This is how you can have peace!”